Management by exception is actually a relatively new management style of organization that focuses on managing and recognizing unique situations, which are also referred to as exceptions, as best practice. Management by exception, in simple terms, means that a company does not follow the common business practice or rules because it feels that a situation requires special treatment. In essence, a company believes that it should have more power and control over a situation.
It is important for an exception manager to be well-informed and knowledgeable about their area of exception. This means that they should be trained for the specific type of exception that their company faces and the situation it is dealing with. For example, if an exception occurs in a customer service situation, they must know how to handle the situation properly, but if an exception occurs in a technical support situation, they must also be aware of the technical problems that may arise from the problem.
The importance of exceptions to management by exception managers is that they allow a company to make an exception. They allow a company to choose how they want to deal with a situation rather than just doing everything according to a set standard. As the old saying goes, you get what you ask for. If a company says that they will accept any type of exception, it is wise to be wary and look at the company closely before letting them in your team.
When a business is not following the business norms, it can result in a lot of damage. For example, if a company is ignoring requests from customers, they are basically telling the customers that they do not care what they are requesting of them. Even worse, the company may even refuse to take the customer’s order, which would be bad for the reputation of the business. If a company does not follow the normal business practices, it may even face legal action from customers who feel that the company did not honor their request.
There are many different types of exceptions that a company may encounter. They range from a situation where the company simply has too much inventory to a situation where a company simply has too little inventory. There are many other types of exceptions such as the ones relating to customer service, technical issues, and even some type of law enforcement issue that may come up in a business situation.
Although management by exception management can be a great way for businesses to change their approach to certain situations, there are some potential drawbacks to this style of organization. One of these potential drawbacks relates to the fact that managers do not always follow the same process when dealing with an exception. If a company follows a specific process, then they can effectively manage all exceptions that arise within that process. However, if a company does not follow the same process, they may be left open to the potential risks of overlooking a specific exception that might arise.
Another potential drawback to management by exception management is that the process is sometimes difficult for employees. Sometimes employees will feel as if they are in the dark about what is going on in their department and what exactly is required of them.
Because of this, some companies may not have a clear understanding of how to handle a situation when it arises and how to deal with it. However, this problem is easily overcome if a company puts their emphasis on training employees and their processes and strategies. If a company puts too much focus on rules and regulations and on their processes, then it could leave employees feeling like they are unable to influence things.